Get in touch

Sales, support, or general inquiries—we're here to help.

How to reach us

Technical Helpdesk

For hosting, domain, and technical issues. Average 60-minute response time. Available 24/7, 365 days a year.

Sales — 7 Days a Week

Questions about plans, pricing, or features? Our sales team is available every day including weekends and public holidays — no waiting until Monday.

Billing — 7 Days a Week

Invoices, payments, and account questions handled promptly every day of the week — even on public holidays. No delays on billing matters.

Why customers choose Cynet for support

Most hosting providers limit sales and billing support to weekdays only. We don't. Our commitment is to be available when you need us — every single day.

Sales & Billing — 7 Days a Week

Unlike most providers, our sales and billing teams work every day of the week — including weekends and all Malaysian public holidays. Your billing issues are never left waiting.

No Public Holiday Delays

Need to resolve a payment issue during Hari Raya, Chinese New Year, or Deepavali? We're here. Your business doesn't stop for holidays, and neither do we.

24/7 Technical Support

Our technical helpdesk operates around the clock with an average 60-minute response time. Submit a ticket anytime and get real help from our team — not bots.

Existing customers

Access support portal, submit tickets, and check server status.

Support Portal

Email contacts

SMS contact

For urgent matters when email isn't fast enough. Phone support is not available.

Sales SMS

+6012-960 4729

Support SMS

+6016-962 7906

Business hours

Days

Monday – Sunday (including holidays)

Time

10:00 AM – 6:00 PM (GMT+8)

Browse our Knowledge Base

Find step-by-step guides, tutorials, and answers to common questions in our Help Center. Get instant solutions without waiting for a reply.

Visit Help Center

Common questions

: Yes! We offer free website and email migration for all new customers. Our team will handle the entire process for you.
: We guarantee 99.5% uptime for all hosting services. If we fail to meet this, you'll receive service credits.
: The best way is through our support portal at support.cynet.com.my. Average response time is 60 minutes, and we're available 24/7.
: No, we no longer provide phone support. We found that phone support is inefficient for resolving technical hosting issues, as most problems require sharing screenshots, error logs, or access credentials. Our ticket system allows for faster, more accurate troubleshooting with full documentation. For urgent matters, you can reach us via SMS.
: No, we do not offer onsite support or office visits. Cynet Hosting operates as a fully remote company, which allows us to provide 24/7 support coverage and keep our prices competitive. All support is handled through our ticket system.
: Our servers are located in Singapore (optimal for Asia-Pacific) and Europe. Cloud hosting uses US infrastructure for cost-efficiency.

Need help? Visit our Support Portal

Submit a ticket, track your requests, and get fast responses from our team — available 7 days a week including public holidays.

Open Support Portal