How can we help you?

Low price hosting doesn't mean low quality. Price is very competitive in the hosting industry, we always offer you the lower price is to retain our competitive strength. We have 30 days money back guarantee which will refund you if you not satisfied with our services.

We accept payment from Internet Funds Transfer, Credit Card, Paypal, Cheque Deposit and ATM Cash Deposit.

We are not the best hosting provider, but we emphasize on quality and service to our customer. We provide reliable hosting with excellent support, competitive pricing, and a 30-day money-back guarantee.

If you pay through our online payment system, your account will activate immediately (usually within 1 minute). For offline payment, it will take 2 hours to verify the payment and activate your account.

Yes. We are happy to help you transfer your hosting to us for free!

For beginners: Business Lite or Premium Lite—both include cPanel, 1-click installers, and all essentials. For WordPress: WordPress Hosting with LiteSpeed Cache for optimized performance. For agencies/teams: Business Pro with AI tools and 1TB cloud storage. For high-traffic sites: VPS Hosting with dedicated resources. All plans include free migration, so you can switch anytime.

Every plan includes: cPanel control panel (industry standard), Free SSL certificates for all domains, Daily backups with free restoration, 1-click installer (480+ apps including WordPress), Unlimited email accounts on your domain, 24/7 support with 60-minute average response, and Imunify360 security suite. No hidden fees—what you see is what you pay.

Yes. We provide domain name registration from as low as RM35/year.

A domain name can only be 63 characters excluding the extensions. Allowable characters in your domain are alphabets, numbers and the hyphen "-". Other characters ("!,.#$@_") are not allowed.

There is a restriction on .MY domain registration. .MY domains require Malaysian business registration (SSM) or Malaysian citizenship. Contact our sales team to assist you on .MY registration.

Top Level Domain (e.g. .COM, .NET, .ORG) registration is instant. Usually will be alive within an hour. For .MY registration, it takes 2-3 working days and is subject to Mynic approval.

Yes. Your name will appear as administration in the WHOIS information. And you have the right to lock and transfer the domain name. Cynet will only be the billing and technical contact in your domain WHOIS information.

Yes. You can change your WHOIS information through the domain control panel. If WHOIS changes are not made to show customers actual information, Cynet are not responsible for the domain name and will not be liable for any damages or losses caused by the domain name hosting activities.

Yes. You can host your existing domain name with any of our hosting plan. You only have to change your domain name server point our hosting server. You will get a name server information once your hosting account is activated.

Domain Transfer means transfer of domain from your current Registrar to Cynet Registrar. After transfer to us, you can renew .com/.net/.org/.info/.biz domain name with our pricing from as low as RM35/year. Transferring your Domain Name will also renew 1 year to your Domain Name. The transfer price is same as new registration price.

No. All domain is to be registered after full payment is received based on first come first serve. There is no booking option available.

No. After you have placed an order, you may proceed with the payment ASAP. Please note that your domain is not secured or booked or registered at this point of time until we received your payment receipt. Actual activation will only be carried out after full payment is received.

Yes. During order checkout, please select blogger option. Once your domain is activated, our support team will assist you on setting up and publish the domain through Blogger.

Once the domain name is registered and activated, it cannot be changed anymore. You should review the domain name before confirm the order. If you place a wrong order, please place a new order again and contact us to cancel your previous order. Don't make any payment to a wrong order.

Yes. We provide a free forwarding service for all domain registration.

We offer privacy protection for all TLD at price RM19/year, except Country Level Domain. You can enable privacy protection through the domain control panel. It will take 24-72 hours for the WHOIS record to take effect.

We have servers located at Singapore, Europe and US Datacenter.

All server come with Xeon Quad Core with minimum 32GB RAM installed.

All servers are connected to an extremely powerful and fully redundant network with 1 Gbps network speed for Singapore, Europe and US servers.

Yes. You may upgrade to next higher plan at anytime. Just contact our sales team for upgrading. You just need to pay the price different between old plan and new plan.

Adult content, MP3 and Gambling site is NOT allowed on our server. Please read our terms of service.

Yes. We do allow you to run a non heavy forum site in our shared hosting environment. You will get notified if your site exceeds the allowed resources on the server.

No. We have a strict policy regarding use of system resources including email services in our Shared Hosting Servers. All accounts are only allowed to send max 250 email per hour.

Please provide us the Domain Control Panel Username & Password and Login URL for domain transfer purpose, this info can be obtained from your current domain provider. And the web hosting login for website and database transfer. The website transfer usually will take few hours to complete, while the domain transfer will take 5-10 days to complete.

Yes. All of our hosting plan come with cPanel Control Panel.

No. However, we do provide a DIY website builder for business web hosting. You can easily build the website yourself using the website builder within 5 minutes.

Yes. We provide free service to help our existing customer to install any type of script. Please contact our support team for the script installation.

Our infrastructure delivers sub-1-second load times with NVMe SSD storage (5x faster than standard SSDs), LiteSpeed Web Server (84x faster than Apache), Singapore datacenter (low latency for APAC), and Cloudflare CDN integration available. Premium and WordPress Hosting plans include LiteSpeed Cache for even faster WordPress performance.

PHP 5.6 through 8.2 (selectable per domain). MySQL 8. Also includes phpMyAdmin, Zend Optimizer, and IonCube Loader.

SSH access available on VPS plans. Shared hosting uses cPanel file manager and FTP.

No. All the price listed on our package is only for hosting service. However, you can register the domain name as low as RM35/year from us.

If payment is made through our online system, then you will get your account ready within a minutes, and you will get informed via email or sms. If you made payment manually, then after payment, please let us know by confirm order payment at your billing system or email your payment details. After we verified your payment, your account will be setup within a hour and you will get informed by email or SMS.

There is no require to inform us about the payment if you pay through our online system. All payment are instant verified by the system. If you choose to use offline payment, you are free to contact us and confirm the payment. But sometime we still require you to provide us a copy of payment receipt for payment verification before you can proceed with your order.

The extra balance will be placed into your billing iCash account. You can use the iCash balance to purchase or renewal. Or you can request to withdraw the fund and transfer back to your banking account.

Official receipt is generated upon payment made. You can print the receipt via the client area. Look for the Paid invoice, the receipt is the Paid invoice.

Yes. You are only need to pay a different prices. No setup fees and processing fees will be charged. Please contact our sales for upgrading.

You can't purchase for additional diskspace, bandwidth or addon domain. Please upgrade your hosting plan to next higher plan.

Yes. However, we advise subscribers not to terminate the contract until the end of contract duration because no refund will be made even you terminate the service before the contract ends.

30-day money-back guarantee on all hosting plans (excluding domain fees). Does not apply to monthly billing—only annual/multi-year plans.

24/7 technical support via ticket system. Average 60-minute response time. We help with hosting issues, website troubleshooting, email setup, and more.

99.5% uptime SLA on servers and network. Measured monthly.

Submit tickets via support portal at support.cynet.com.my. Available 24/7.