Billing & Payment FAQ

Invoices are automatically generated 30 days before your service renewal date. You'll receive an email notification with a link to view and pay the invoice in your client area.

Log in to your Cynet client area, go to Billing → Payment Methods, and add or update your preferred payment method. You can also pay individual invoices using a different method at checkout.

We offer a 30-day money-back guarantee on new shared hosting plans. If you're not satisfied within the first 30 days, contact our support team to request a full refund. This does not apply to domain registrations, VPS, or renewal payments.

If an invoice remains unpaid:

1. Day 1–3: A reminder email is sent
2. Day 7: A second reminder with a late notice
3. Day 14: Your service is suspended (can be reactivated upon payment)
4. Day 30: The account and data are terminated

Log in to your client area and navigate to Billing → My Invoices. You can view, download, and print all past invoices as PDF.

To renew your service, log in to your client area, go to Services → My Services, select the service, and click Renew.

You can also enable the Auto-Renewal toggle for each service. When enabled, a renewal invoice is automatically generated before the expiry date. If auto-renewal is turned off, no renewal invoice will be generated and the system assumes you do not wish to renew the service.

Yes! Paying annually saves you up to 20% compared to monthly billing. Multi-year plans offer even deeper discounts. Check our pricing page for current rates.

Upgrading your hosting plan is a manual process. To request an upgrade:

1. Contact our billing team via live chat, support ticket, or email
2. Let us know which plan you'd like to upgrade to
3. Our team will process the upgrade and issue an invoice for the price difference

The upgrade price is based on the price difference between your new plan and your current plan for the remaining billing period. The upgrade cost is not prorated — you pay the full difference between the two plan prices.

Example: If your current plan costs RM100/year and you want to upgrade to a plan that costs RM200/year, the upgrade fee is RM100 (the price difference), regardless of how far into your billing cycle you are.

Tip: If your hosting is due for renewal soon, you can request to upgrade and renew to the new plan at the same time — this way you only pay the new plan's renewal price without paying the upgrade price difference. Contact our billing team to arrange this.

To cancel, log in to your client area, go to Services → My Services, select the service, and click Request Cancellation. You can choose immediate or end-of-billing-period cancellation.